Contact Us

HOLIDAY CLOSURE: In observance of Memorial Day, all NexTier Bank offices will be closed on Monday, May 26th.

Customer Care Center Hours

NEW! Extended Customer Care Center Hours
Extended calling hours for added convenience when you need help after our branches have closed.
Monday - Friday: | 8 am to 7 pm
Saturday | 8 am to 2 pm

a lady contacting nextier bank on her mobile phone

General Inquiry

General Inquiry

Do you have a general question or need help? Submit our Contact Us form.

Address Change Form

Address Change Request

Have a new address? Help us keep your address up-to-date. Submit our Address Change Request form.

Online Banking Help Form

Online Banking Help

Do you need help with your online banking account? Submit our Online Banking Help form.

Debit Card Help Form

Debit Card Help

Do you need help with your debit card? Submit our Debit Card Help form.

Fraud Alert! Spoofed Phone Number

NexTier Bank has received reports of Fraudsters spoofing our phone number (844.639.8437) and attempting to trick customers into providing their full social security and account number information. If you receive a call or text from NexTier asking for this information, please hang up and do not text back. We never call or text asking for any information including account numbers, social security numbers, user IDs, or other personally identifiable information. If you receive a call or text from NexTier Bank asking for this information, please report the incident to our Customer Care Center at 1.800.262.1088.