Contact Us

Customer Care Center Hours

NEW! Extended Customer Care Center Hours
Extended calling hours for added convenience when you need help after our branches have closed.
Monday - Friday: | 8 am to 7 pm
Saturday | 8 am to 2 pm

a lady contacting nextier bank on her mobile phone

General Inquiry

General Inquiry

Do you have a general question or need help? Submit our Contact Us form.

Address Change Form

Address Change Request

Have a new address? Help us keep your address up-to-date. Submit our Address Change Request form.

Online Banking Help Form

Online Banking Help

Do you need help with your online banking account? Submit our Online Banking Help form.

Debit Card Help Form

Debit Card Help

Do you need help with your debit card? Submit our Debit Card Help form.

Fraud Alert! Spoofed Phone Number

NexTier Bank has received reports of Fraudsters spoofing our Customer Care Center phone number and claiming to be a member of our Fraud Team.

The Fraud Team may call you to verify a transaction; however, they will not call you from our toll-free number. If you receive a call from NexTier Bank with a caller claiming to be from our Fraud Team, do not provide any personal or account information; instead, verify the transaction they are contacting you about. Our Fraud Team will never ask for personal account information. In addition, we will never ask for your entire social security number, user ID, debit card PIN, or other personally identifiable information.

If you receive a call from us requesting this information, please hang up and report the incident using our toll-free number, which can be found here.