NexTier Bank has received reports of Fraudsters spoofing our Customer Care Center phone number and claiming to be a member of our Fraud Team.

The Fraud Team may call you to verify a transaction; however, they will not call you from our toll-free number. If you receive a call from NexTier Bank with a caller claiming to be from our Fraud Team, do not provide any personal or account information; instead, verify the transaction they are contacting you about. Our Fraud Team will never ask for personal account information. In addition, we will never ask for your entire social security number, user ID, debit card PIN, or other personally identifiable information.

If you receive a call from us requesting this information, please hang up and report the incident using our toll-free number, which can be found here.